Scope of Services
We provide the services and benefits specifically mentioned in your selected package. Other services may or may not be available. If additional services are provided, government charges and applicable service charges may apply.
Terms & Conditions
Please read these terms carefully to understand the services, responsibilities, payments and policies that apply to your package.
Terms of Service
Please review all 21 clauses before proceeding.
Standard Turnaround Time
Two months of working days is the standard turnaround time for completing services across products, calculated from the date all required documents have been provided or full payment has been cleared, whichever is later. Delays may occur because of communication gaps, unanswered emails or calls, pending documents, OTPs, other formalities, government processes or unforeseen circumstances. Our team will make reasonable efforts to complete the work as efficiently as possible.
Buyer Data and Data Top-up
Buyer data may be provided once for one product HS code. The standard offering is a minimum of 20 contacts. In some cases, the number of contacts may be lower depending on the product or country. Additional data or requests covering more products may be chargeable under the applicable Data Top-up Plans.
Professional Conduct and Confidentiality
Participants are expected to maintain professional conduct and must not engage in harmful or defamatory activities against other participants through WhatsApp, social media, phone calls or other channels. If such conduct is identified, the organization may take action, including termination of lifetime benefits, helpdesk or network support, and possible legal proceedings. Batch-mate details are not routinely shared for security reasons, and customer information is treated confidentially.
Complimentary Website Package
The free website package includes a complementary website and six months of free hosting on your domain. You must provide the domain, logo, product images, product-related content, relevant documents and applicable payments. After the initial six months, the stated hosting charge is ₹2,500 per annum.
Website Changes
Two website change requests are included under the stated package terms. Subsequent changes are chargeable at ₹500 per change after the two included changes have been used.
Product-Specific Benefits
Services and benefits are restricted to one product. Support for additional products may be available at extra charges, determined on a case-by-case basis.
IEC Documents and OTPs
Required IEC documents, OTPs and other necessary information must be provided on time. Delays caused by pending documents, OTPs or other required information may delay completion of the work.
B2B and Social Platform Registrations
Free registration assistance is provided on B2B and social platforms. Product listings, image uploads, other postings and regular account updates must be handled by you unless these services are specifically included in your package.
Quotation Support
Quotations will be provided at the final stage after the relevant email communication with buyers is available for review. This helps avoid unnecessary quotation requests relating to non-serious inquiries.
Pending Requirements and Inactive Accounts
Pending work will not be entertained after six months from the registration date if the required details have not been provided on time. In such cases, your account may be marked inactive.
Non-Refundable Payments
The stated terms specify that fees and charges paid in part or in full are non-refundable. Please also review the refund policy below for the stated process relating to claims involving false commitments.
Detailed Terms and Conditions
For further details, please refer to the detailed terms and conditions published by GFE Group. Confirm the correct official website address with the organization if you need assistance locating these terms.
Legal Jurisdiction
The original terms specify Ahmedabad as the jurisdiction for legal disputes, subject to applicable law.
Training Sessions
The number and timing of training sessions may change due to unforeseen circumstances. The organization will make reasonable efforts to cover the defined curriculum within the provided sessions.
Government Approval Delays
Impexperts is not responsible under the stated terms for delays caused by government approval processes or by clients failing to provide payments or necessary documents promptly.
Government Application Rejections
GFE Group is not responsible under the stated terms for rejections issued by government authorities.
Advance Service Charges
Advance service charges are stated to be non-refundable under the original service terms. Please refer to the refund policy for the stated process and applicable conditions.
Changes to Government Charges
Government charges may change without prior notice.
Government Fee Increases
GFE Group is not responsible under the stated terms for increases in government fees or charges imposed by the relevant authorities.
Data Privacy and Security
GFE Group states that it does not sell customer information to third parties or use it inappropriately for commercial gain. Customer data is stored in its cloud-based CRM, with access intended to be restricted to authorized purposes. The original terms also state that the organization does not use cookies that may harm user privacy or security. Please refer to the Privacy Policy for further information.
Important Payment Notice
Verify payment details before making a transaction.
All payments for services must be made in favour of GFE BUSINESS SERVICES PRIVATE LIMITED only, according to the supplied payment instructions. The organization states that it has not authorized any individual or organization to collect payments in another name or through a personal account.
Please verify the beneficiary name and payment details through official company channels before transferring funds. The original terms state that GFE Business Services Private Limited will not be liable for damage caused by fraudulent individuals or organizations in such transactions, subject to applicable law.
Refund Policy
How to raise a question or concern about your package.
Review Your Package
If you have doubts or questions about your package, contact the service team for clarification.
Contact Customer Care
Send your query to care@impexperts.com .
Management Review
Management will review the matter and determine the appropriate action.
Claims Regarding False Commitments
The original policy states that a client may claim a refund within three working days from the payment date if a team member made false commitments inconsistent with company policy. Eligibility and resolution should be confirmed with management and are subject to applicable law.
Protecting Your Information
Your business and personal information matter.
Names, mobile numbers, email addresses and other customer information are intended to be protected and used for legitimate business and service-related purposes. Please review the Privacy Policy for details about the information collected and how it is used.
Read Privacy Policy